In Case of an Emergency 

Scioto Trail Animal Clinic strives to provide the best care available for your pets.  This includes providing care after our office closes.  Simply call the office at 740-353-2280 and you will be put in contact with a veterinary professional that will provide triage for your pet.

You may be asked to download the Guardianvets app to help provide triage for your pet. 

Downloading the app is easy!

1. Grab your iPhone or Android phone
2. Click on either the Apple App Store or the Android App Store and Search for “GuardianVets”
3. Download the App “GuardianVets”. The correct app should have this logo:

You can click this link to download the app www.guardianvets.com/download

Pet Owner

Why should you use telemedicine?

Telemedicine can be a great way to connect with your vet when you are not able to come into the office. You may have time constraints, transportation challenges, or live very far from the office. Telemedicine can help bring you and your pet to the practice when you need it without leaving your home.

How do I create my pet profile?

Click on your “GuardianVets” app and log in using the login credentials that you set up after you downloaded the app. Once logged in, click over to the “My Pets” menu on the bottom of the screen. This should be the option second to the right. Click the blue “Add New Pet” button on the top of the screen. Fill in your pet’s name, date of birth, species, breed, and weight. You have now set up your pet profile!

How can I set up payments?

Click on your “GuardianVets” app and log in using the login credentials that you set up after you downloaded the app. Once logged in, click over to the “Preferences” menu on the bottom of the screen. This should be the option all the way to the right. Click on “Payment Information” at the top of the screen. Enter your credit card number. Your account is now set up for payments!

What hours is my vet available?

GuardianVets acts as a virtual extension of your veterinary hospital and in some instances can help your pet’s veterinarian stay available longer through triage support. However, veterinary practice still determines their hours of availability. Please make sure to check with your veterinary clinic for their hours of availability.

When should you use telemedicine?

Telemedicine can be a great way to have questions answered about things that are concerning to you in regards to your pet. Questions about which food to feed, whether a rash needs to be seen in person, or behavior concerns can all be addressed through a telemedicine appointment. Life-threatening emergencies, difficulty breathing, abdominal bloating, collapse, and seizures should always be seen in person.

How can I provide the necessary information in order for my vet to assist me efficiently during my telemedicine appointment?

Please have your pet confined to a small quiet space prior to the appointment and be ready to video or photograph the area of concern. Have your phone or tablet charged. Be ready to answer questions about the current problem as well as questions about the overall health and well being of your pet.

What is the difference between triage and telemedicine?

Telemedicine is a tool that enables communication directly with your veterinarian using technology. Virtual visits, or video call appointments, are available with a telemedicine solution. Triage support is a service that allows your pet’s veterinarian to have someone answer incoming calls to determine if your pet needs to go to the emergency room or if they simply need a non-emergency appointment to be scheduled with your veterinarian. Triage support allows for your veterinarian to have you speak with a trained and licensed nurse or veterinarian after-hours, on the weekend or over a holiday.